Returns & Exchanges
HOW IT WORKS
Returns & Exchanges
A clear and fair policy, designed for a curated second-hand marketplace. Below you’ll find how returns and exchanges work at Amavoo.
Overview
Because Amavoo curates pre-owned and vintage pieces, availability is limited and condition details matter. We aim to describe each item as clearly as possible, including photos, notes, and measurements when relevant.
If something isn’t right, please contact us and we will support you promptly with next steps.
Eligibility
Return window
Returns or exchanges must be requested within the timeframe stated on your order confirmation.
Condition
Items must be returned in the same condition as received, with any included accessories.
Final sale items
Items marked “Final Sale” may not be eligible for return or exchange.
Fit & measurements
We recommend checking measurements carefully before purchasing, especially for vintage sizing.
How to request a return or exchange
Please contact us with your order number and a brief explanation of your request. If the item arrived damaged or not as described, include photos so we can assist quickly.
Once approved, we will provide return instructions and next steps for an exchange or refund.
Refunds
Approved refunds are processed back to the original payment method once the returned item is received and inspected. Processing times may vary depending on your bank or payment provider.
Return shipping
Return shipping costs
Return shipping may be the customer’s responsibility unless the item arrived damaged or not as described.
Damaged in transit
If your item arrives damaged, contact us promptly so we can support you with a solution.
Exchanges
Exchange availability depends on stock; for one-of-one pieces, an exchange may not be possible.
We’re here to help
If you’re unsure before purchasing, contact us — we’ll gladly assist with details.
Questions?
We respond within 2 business days — with care and attention.