Overview

Amavoo is a curated second-hand and editorial marketplace. Each item is selected with care, and many pieces are unique.

Because of the nature of curated and pre-loved items, our refund and return conditions are designed to balance transparency, care, and responsibility.

Returns & Exchanges

We accept return requests within [X] days of delivery, provided that:

• The item is returned in the same condition in which it was received.
• The item has not been worn, washed, altered, or damaged.
• All original tags, packaging, and accompanying elements remain intact.

To request a return or exchange, please contact us at [your support email] with your order number and reason for the request.

Non-returnable items

Due to the nature of our marketplace, the following items are generally non-returnable unless they arrive damaged or significantly not as described:

• Final sale items
• Personal or hygiene-related items
• Customized or specially sourced pieces
• Gift cards

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within a few business days, depending on your payment provider.

Original shipping fees are non-refundable, unless the return is due to an error on our part.

Damaged or incorrect items

If you receive an item that is damaged or significantly not as described, please contact us within [48 hours] of delivery with photos and your order number.

We will evaluate the situation carefully and offer an appropriate solution.

Return shipping

Unless otherwise stated, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Amavoo cannot guarantee receipt of returned items without tracking.

Contact

If you have any questions about this Refund Policy, please contact us at:

hello@amavootheimpactcentre.com