Shipping policy

LEGAL

Shipping Policy

Shipping, delivery timelines, rates, and tracking information for orders placed at Amavoo.

Overview

Amavoo is a curated second-hand marketplace. Shipping options and delivery timelines vary based on destination, carrier availability, and the characteristics of each order.

All available shipping methods and costs are displayed at checkout before payment is confirmed.

Please note that all purchases are final sale. Shipping and delivery do not alter our Final Sale Policy.

Processing Times

Orders are typically processed within [1 business day].

Processing times may vary during launches, limited drops, holidays, or periods of high demand.

Once an order is confirmed, it cannot be modified or cancelled.

Shipping Rates

Shipping rates are calculated at checkout based on delivery address, package dimensions, weight, and selected shipping method.

Promotional or flat-rate shipping may be offered for specific regions or collections when applicable.

Estimated Delivery Timelines

Delivery times depend on location and the carrier selected at checkout.

  • Domestic: [5–7 business days]
  • International: [7–14 business days]

Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs processing, or other factors outside our control.

Tracking

When available, tracking information will be provided via email once your order has shipped.

If you do not receive tracking details within a reasonable timeframe after shipment confirmation, please contact us with your order number.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees determined by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Address Accuracy

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Amavoo is not responsible for delays, losses, or delivery issues resulting from incorrect or incomplete address details.

Delayed, Lost, or Damaged Packages

If your package is delayed, please first review the tracking updates provided by the carrier.

If your package appears lost or significantly delayed, contact us with your order number and tracking details.

If an item arrives damaged or significantly not as described, please contact us within 48 hours of delivery with clear photographs. We will review the situation and determine an appropriate resolution in accordance with our Final Sale Policy.

Contact

Questions about this Shipping Policy may be directed to:

hello@amavootheimpactcentre.com